Terms of Service

Last updated: July 16, 2026

These Terms of Service ("Terms") form a binding agreement between you and ToxIQ LLC ("ToxIQ," "we," "us," or "our") and govern your access to and use of the ToxIQ website, applications, and services (collectively, the "Service"). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What ToxIQ is — and is not

ToxIQ is an AI-powered clinical decision-support tool that helps qualified professionals interpret drug and toxicology test results, including detection windows, cutoff concentrations, metabolite ratios, and specimen validity, with reference to SAMHSA workplace testing guidelines and the DOT 49 CFR Part 40 framework.

ToxIQ provides decision support only. It does not constitute medical advice, a Medical Review Officer (MRO) determination, a diagnosis, or a legal opinion. All regulated specimen results must be adjudicated by a qualified Medical Review Officer licensed under DOT 49 CFR Part 40. You are solely responsible for any decision you make and for exercising independent professional judgment. Outputs may be incomplete or inaccurate and must be independently verified before you rely on them.

2. Eligibility and professional use

The Service is intended for use by professionals in the course of their work — including Medical Review Officers, healthcare providers, substance use counselors, employers, drug court personnel, and attorneys. You represent that you are at least 18 years old, are authorized to enter into these Terms, and will use the Service consistent with all laws and professional obligations that apply to you.

3. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at contact@toxiq.us if you suspect any unauthorized use. You must provide accurate information and keep it current.

4. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable regulation, including HIPAA, DOT, or state privacy laws;
  • Upload data you are not authorized to share, or that infringes the rights of any third party;
  • Rely on the Service as the sole basis for a regulated determination about any individual;
  • Attempt to reverse engineer, scrape, disrupt, or gain unauthorized access to the Service or its underlying systems;
  • Resell, sublicense, or provide access to the Service to unauthorized third parties;
  • Use the Service to develop a competing product or to train a competing model.

5. Protected health information and BAAs

If you are a HIPAA covered entity or business associate and intend to upload protected health information ("PHI"), you must first execute a Business Associate Agreement ("BAA") with ToxIQ. Do not upload PHI before a BAA is in place. Our handling of personal information is described in our Privacy Policy.

6. Subscriptions, pricing, and billing

Access to the Service is offered on individual and organization plans. Pricing is provided on request — contact us to receive a quote and the current terms for your plan. Unless your order form states otherwise, fees are billed in advance, are non-refundable except where required by law, and plans renew for successive terms until cancelled. We may change pricing on renewal with reasonable notice.

7. Intellectual property

The Service, including its software, content, and branding, is owned by ToxIQ and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal professional purposes, subject to these Terms. You retain ownership of the data and documents you submit ("Customer Content") and grant us a license to process it solely to provide, secure, and improve the Service, consistent with our Privacy Policy and any applicable BAA.

8. Third-party services

The Service relies on third-party providers, including AI model providers and cloud infrastructure, to operate. Your use of the Service may be subject to those providers' terms. We are not responsible for third-party services outside our control.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY OUTPUT IS ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOXIQ AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless ToxIQ and its affiliates from any claims, damages, liabilities, and expenses arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive.

13. Text messaging (SMS)

Patients may choose to receive SMS check-in reminders. Consent is obtained online only: after completing a check-in at the clinic kiosk, a patient may enter their own mobile number and affirmatively opt in on screen by checking a consent box. We send reminders only to patients who have completed this online opt-in — staff cannot enroll a patient on their behalf. Recipients can reply STOP at any time to opt out, or HELP for help; message frequency varies and message and data rates may apply. Text messaging is optional and is not a condition of any treatment, program, or other service. How we handle mobile numbers and SMS consent — including that we do not share or sell that information — is described in our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of the United States and the State of Montana, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these Terms or the Service will be the state or federal courts located in Montana, and you consent to the personal jurisdiction of those courts.

16. Contact

Questions about these Terms? Contact us at contact@toxiq.us.